Under these new directives, personal hearings must now be conducted via Video Conferencing (VC). Physical hearings will only be permitted if specifically requested by the concerned party. This change reverts to CBIC’s original instruction dated 21.08.2020, which initially introduced virtual hearings as a means to enhance procedural efficiency and streamline operations.
These changes align with CBIC’s ongoing efforts to leverage technology for a more effective and user-friendly tax administration system.
For more details, visit the official CBIC website: https://cbic-gst.gov.in/
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